Working for the future of Bedford & Kempston

Please note: This site covers the period that I was a Member of Parliament from May 2010 to June 2017. 

Richard has welcomed an improved compensation scheme for passengers if their train is more than 15 minutes late.

This week, the Government announced that ‘Delay Repay 15’ will be introduced within months on Govia Thameslink services, including Southern services, before extending to all other lines. Passengers will soon be able to claim compensation for delays of over 15 minutes rather than the current threshold of 30 minutes.

In 2013, Richard raised the idea of making train operating companies compensate passengers for delays of 15 minutes or more in Parliament with the then Transport Secretary. He said: “I am glad the Government has listened. This is good news for rail passengers and provides a strong incentive for train operators to deliver a reliable service.”

Transport Secretary Chris Grayling said: “We recognise that, above all else, passengers want a reliable train service, but when things do go wrong it is vital that they are compensated fairly. ‘Delay Repay 15’ is a major improvement for passengers and we are working with train companies to make it as easy as possible for passengers to claim their rightful compensation.”

Currently, passengers are entitled to 50% of their fare if their train is delayed by 30-59 minutes, 100% if it is delayed by over an hour, and 100% of the total cost if it is delayed for over two hours. These thresholds will stay in place but passengers will now also be able to claim 25% of the cost of the single fare for delays of between 15 and 29 minutes.

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